![]() ➜ Require additional people for maintaining and fixing issues in case of issues or downtime. ➜ Incur additional cost of hiring developers for building and testing chatbots. ➜ Require more time to develop and implement the chatbot. ➜ Give your support team a common interface using which they can respond to customer queries.īut even after integration, if you don’t have a bot builder within your Customer Messaging Software, you have to code your own bot and then integrate it within your software. ➜ Use LINE’s Messaging API, without which you can’t build simple or complex LINE chatbots. In short, you need a LINE integration with a Customer Messaging Software to: And for that, you need a Customer Messaging Software which provides a common interface to your team using which they can respond to customer queries. Since API is just a set of code that enables data to pass seamlessly between your bot server and the LINE platform, it doesn’t have any user interface (UI) which your team can use to respond to customer queries. LINE chatbots require a Messaging API to work. This allows for the processing of multiple conversations at the same time, faster responses, deflection of common queries, and always-on availability. On the other hand, when you deploy a Line chatbot – when a user types in their query to your chatbot, the Messaging API grabs that message and sends it to your webhook ( a set of code to provide real-time information), and after being instantly processed, the bot responds to the user. In a human-to-human interaction, a user would message a brand, the conversation would be assigned to an available agent, who would then invest time and effort to converse with the user, find the most relevant solution, and offer an answer. No matter how or where you build your bot, you’ll use the LINE Messaging API to connect to the channel and communicate with users through text messages, sticker messages, image messages, and more. ![]() LINE has a Messaging API, which allows integrations with a Customer Messaging Software and enables data to pass seamlessly between your bot server and the LINE platform. Send push notifications or broadcast messages to a list of LINE users.Showcase products using images and carousels. ![]() Assign customer requests to support teams.Here’s a list of the top 10 things a LINE chatbot can do for your customers. LINE bots make it easy for you to help your customers with common queries while significantly reducing their wait time. LINE chatbots are capable of responding to customer queries, ask relevant questions, provide product suggestions and even hand over conversations to an agent when required. LINE chatbot is an automated software, programmed to chat with users through the LINE messaging app. With the increasing popularity of LINE messenger, businesses planning to build a presence in countries like Thailand, Taiwan, Indonesia, and Japan, should definitely consider LINE messenger. ![]() LINE messenger enables businesses to reach customers through in-app ads and provides automated customer service with the help of LINE chatbots. Out of these, 40% of users just use the LINE app, while the rest – roughly 60% of users, use it along with apps like Facebook and Twitter.¹ There are 86 million monthly active users in Japan alone, which constitutes 68% of their population. LINE Messenger is increasingly becoming one of the most popular messaging apps across Asia. ![]()
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